Terms of Service & Privacy Policy

Terms of Service

1. Introduction

Welcome to U-TECK SYSTEMS, your trusted partner for water filtration solutions. These Terms of Service govern your use of our mobile application and services.

By accessing or using our app, you agree to comply with these terms. If you disagree with any part of these terms, you may not access our services.

2. Services Provided

U-TECK SYSTEMS offers a comprehensive range of water filtration services including:

• Water filter installation and setup
• Regular maintenance and servicing
• Repair services for all types of water filtration systems
• Supply of genuine spare parts and accessories
• Wholesale and retail sales of water filtration equipment

Our services are designed to ensure your water filtration system operates efficiently and provides clean, safe drinking water.

3. Booking and Scheduling

Through our app, you can schedule service appointments at your convenience. When booking:

• Provide accurate information about your water filtration system
• Select a preferred date and time for service
• Confirm your service requirements and location

We will make reasonable efforts to honor your preferred scheduling, though actual timing may vary based on technician availability and service complexity.

4. Service Quality and Guarantees

U-TECK SYSTEMS is committed to providing high-quality service:

• All technicians are trained and experienced in water filtration systems
• We use genuine parts and quality materials
• Service work is backed by our quality guarantee

If you are not satisfied with our service, please contact us immediately so we can address your concerns.

5. Limitation of Liability

U-TECK SYSTEMS shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific service in question.

Privacy Policy

1. Information We Collect

At U-TECK SYSTEMS, we are committed to protecting your privacy. We collect only the information necessary to provide our services:

• Contact information (name, phone number, email)
• Service address and location details
• Information about your water filtration system
• Service history and appointment details

We do not sell, rent, or trade your personal information to third parties for any purpose.

2. How We Use Your Information

Your information is used solely for providing and improving our services:

• To schedule and provide service appointments
• To maintain records of your service history
• To communicate with you about your service
• To improve our service offerings

We do not use your information for marketing purposes without your explicit consent.

3. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission protocols
• Access controls limiting who can view your information
• Regular security audits and updates

Your information is stored on secure servers and accessed only by authorized personnel.

4. Photo and Media Usage

If you upload photos of your water filtration system for service purposes:

• Photos are used solely for service assessment
• We do not share or distribute your photos publicly
• Photos are retained only as long as necessary for service records

We respect your privacy and will not use your photos for any commercial purpose.

5. Data Sharing

We do not share, sell, rent, or trade your personal information to any third parties for any purpose. Your data remains exclusively with U-TECK SYSTEMS and is used solely to provide our water filtration services.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When no longer needed, your information is securely deleted.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us using the information provided below.

Contact Us

If you have questions about these Terms of Service or Privacy Policy, please contact us:

Acceptance of Terms

By continuing to use our app and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy.